Privacy Policy 1win India

This privacy policy explains how we collect, use, and protect your info when you use our websites or services (including mobile apps). We’ll call these “Websites” and “Services.” When we say “Personal Data,” we mean anything that identifies you, like your name, email, phone number, address, payment details, betting history, or chat messages. If something can’t identify you (like fully anonymous data), this policy doesn’t apply. Sometimes we update this policy. If the changes are important, we’ll let you know — usually through email or a message on the 1win.

What Data We Collect and How We Do That?

When you use our Websites or Services, we collect personal data in a few ways:

Information You Provide to Us Directly

You give us info when you:

  • Register or verify your account;
  • Send documents for checks (like anti-fraud or anti-money laundering);
  • Contact us for support or help.

Information We Collect Automatically

When you use our Websites or Services, we automatically collect info like:

  • Your IP address, device, operating system, and browser type;
  • The time and date you visited, what pages you visited, and how you got to us;
  • Crash reports and system activity.

We use this info to understand how you use our services and make your experience better, like showing the right language.

We collect this info using cookies and tools like Google Analytics. Furthermore, we collect details about your transactions and how you use your account.

Sometimes we get extra info about you from other sources, like payment providers or public records. This helps us confirm your identity and improve your experience.

How We Use Personal Data?

We use your data for things like:

  • Running the Websites and Services properly;
  • Checking if you can use certain features (like verifying your age or location);
  • Following laws and gambling license rules;
  • Helping you with issues (technical, payment, or general support);
  • Testing and improving the website or app;
  • Spotting fraud, preventing crime, and keeping you and others safe;
  • Creating reports or statistics (we remove your identity in this case);
  • Handling your payments;
  • Verifying your identity using trusted third parties;
  • Making sure you’re gambling responsibly;
  • Managing betting risks and setting odds;
  • Enforcing our agreements with you;
  • Sharing info within our company group when needed;
  • Talking to you about updates, features, promotions, or support;
  • Sending you marketing messages (if you agree).

How We Can Share Your Personal Data?

Sometimes we share your info with others, but only when necessary:

  • With other companies in our group;
  • With trusted partners or services that help us run the Websites and Services;
  • With authorities (like law enforcement, courts, or regulators) if the law says we must;
  • With affiliates who referred you to us;
  • With others, only if you permit us.

International Data Transfers

Your data may be sent to and stored in countries outside your country. These countries might have different laws, but we make sure your data stays safe.

If you’re in the EEA (European Economic Area), we follow special legal steps to protect your data when it goes abroad, like using contracts approved by the EU.

Security

We take strong steps to protect your info:

  • Encryption: Your data is encrypted when sent, stored, or backed up;
  • Restricted access: Only staff who need it can see your info;
  • Network protection: Firewalls and security tools keep your data safe;
  • Secure data centers: Our servers are protected physically and monitored 24/7;
  • Constant monitoring: We track systems all the time to catch threats early.

Data Retention

Some info you can delete yourself anytime. Some get deleted automatically. We keep certain data longer, but only when needed.

You can:

  • Edit your info;
  • Delete your chat messages;
  • Delete your whole account.

We usually keep your info for up to 5 years after you close your account (or after your last contact), so we can meet legal requirements or protect against future claims.

Information retained for extended periods for limited purposes
Sometimes, we must keep your info longer — for example:

  • If you self-exclude from gambling;
  • To stop fraud or crime;
  • To meet tax or financial laws;
  • To resolve disputes;
  • To continue offering you services;
  • If you’ve contacted us (like feedback or support).

Your Rights

You have the right to:

  • Know what personal info we have about you;
  • Ask us to fix the wrong info;
  • See or download your info;
  • Say no to how we use your info (if we’re using it for our interests);
  • Ask us to delete your data (in some cases);
  • Ask us to stop processing your info (in certain situations);
  • Take back your consent (when that’s the reason we’re using your info);
  • Stop marketing messages.

Some of these rights may not apply in every situation.

To use your rights, go to your account or email us at [email protected]. We might ask you to confirm your identity first.

If you’re unhappy with how we handle your info, let us know at that email. We’ll do our best to fix the issue.

Use of Google Analytics

We use Google Analytics to understand how you use our site. It collects:

  • How often you visit;
  • What pages you go to;
  • What site brought you here.

It uses your IP address, but not your name or anything that directly identifies you. We don’t combine this info with your other personal data.

You can stop Google Analytics from tracking you by disabling cookies in your browser.

To learn more, visit Google Analytics. If you want to know more information about cookies, visit Google’s cookies.

SSL encryption

All important messages between you and our website are encrypted using 256-bit SSL (Secure Socket Layer). This keeps your data safe when it travels between us.

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